Refund & Cancellation Policy
At ToonCart, we strive to provide high-quality animation services, digital products, and courses. However, we understand that issues may arise. This policy outlines the conditions under which refunds and cancellations are processed.
1. Cancellation Policy
- For Digital Products (e.g., animations, templates, courses)
- Once purchased, digital products cannot be canceled as they are delivered instantly.
- If you face technical issues accessing your purchased content, please contact our support team.
- For Custom Animation Services
- You may cancel your order within 24 hours of payment for a full refund.
- After 24 hours, cancellations may not be possible, depending on the work progress.
- For Subscription-Based Services
- You can cancel your subscription anytime, but the cancellation will be effective at the end of the current billing cycle.
- No partial refunds will be issued for mid-cycle cancellations.
2. Refund Policy
We offer refunds only under the following conditions:
- For Digital Products & Courses:
- Refunds will only be issued if you experience technical issues that prevent access and our support team cannot resolve them.
- No refunds will be given for change of mind or incorrect purchases.
- For Custom Animation Services:
- If work has not started, you are eligible for a full refund.
- If the project is partially completed, a partial refund may be granted based on the work done.
- No refunds will be issued for completed projects.
- For Subscription-Based Services:
- If you were charged incorrectly, contact us within 7 days for a refund review.
3. Refund Processing Time
- Approved refunds will be processed within 5-7 business days.
- Refunds will be credited to the original payment method used during the purchase.
4. Contact Us
If you need assistance with refunds or cancellations, contact us: